Integrate CRM software to improve
customer relationship management
Integrate CRM software
to improve customer
relationship management
CRM tools :
Definition & Advantages
What is CRM software
A CRM (Customer Relationship Management), or customer relationship management, is software that allows companies to manage and analyze interactions with their customers throughout their life cycle. The CRM tools help centralize information, automate tasks and improve customer engagement by providing a clear overview of each interaction, thus promoting optimal customer relationship management.
The CRM tools help centralize information, automate tasks and improve customer engagement by providing a clear overview of each interaction, thus promoting optimal customer relationship management.
Main CRM tools features
Centralization of information
Statistics and insights
your business profile in the Fidelatoo CRM software, you access key data on the profile of your business, the number of customers acquired and detailed insights on your performance. These statistics allow businesses to analyze their customer base to better understand their needs and adjust their customer relationship management strategy accordingly.
Automation
the Fidelatoo CRM, you can automatically link your Google My Business page. In addition, the tool offers a route calculation functionality, allowing your customers to locate you and easily initiate the journey to your establishment. Also save time by automating the sending of review requests to your customers to continuously improve your online reputation.
Customer tool
No more forgetting and frustration, your customers can find their loyalty cards at any time from Fidelatoo merchants but also dematerialize their physical loyalty cards. The mobile application dedicated to customers improves the user experience by simplifying access to their loyalty benefits, while reinforcing their commitment to your brand.
Optimize customer relationship
management with CRM software
Optimizing customer relationship management is based on efficient and personalized processes, making the experience more fluid and enriching for the customer.
Improvement of the
customer satisfaction
You can easily access it via a mobile app, allowing your sales and marketing teams to always have access to customer information, whether in the office or on the go. This type of centralization guarantees smooth and efficient customer relationship management, thus optimizing responsiveness and personalization of the services offered using history.
You can easily access it via a mobile app, allowing your sales and marketing teams to always have access to customer information, whether in the office or on the go. This type of centralization guarantees smooth and efficient customer relationship management, thus optimizing responsiveness and personalization of the services offered using history.
Improvement of the
customer engagement
Studies show that businesses that use a CRM see a 45% increase in customer engagement. Thanks to the personalization of offers and services, your company will be able to proactively respond to customer expectations.ts.
By integrating a CRM tool like Fidelatoo, companies can better understand the behavior of their customers and adapt their marketing campaigns . Studies show that businesses that use a CRM see a 45% increase in customer engagement. Through the personalization of offers and services, your business will be able to proactively meet customer expectations.
How the Fidelatoo CRM is going to
boost your customer relationship?
How the Fidelatoo CRM
is going to boost
your customer relationship?
loyalty card management. By integrating Fidelatoo, you not only improve your customer relationship management, but you also gain productivity, customer satisfaction, and long-term loyalty. Fidelatoo is the essential tool for any company that wants to optimize its relationship with its customers and adapt to new market expectations.
allows you to manage customer relationships optimally. Thanks to an intuitive interface, Fidelatoo helps companies centralize all their customer information, automate key processes like review collection and data analysis, and to offer their customers an enriched experience via the management of loyalty cards.
By integrating Fidelatoo, you not only improve your customer relationship management, but you also gain in productivity and customer satisfaction and long-term loyalty. Fidelatoo is the essential tool for any company that wants to optimize its relationship with its customers and adapt to new market expectations.
Create and enrich your CRM and loyalty program
This type of integration between CRM and loyalty improves your responsiveness by allowing you to offer targeted offers in real time. You can use CRM data to personalize promotions based on customer purchasing behavior, providing a tailored experience that increases their satisfaction and the chance of long-term retention.
management thanks to the centralization of customer data and their loyalty program within a single application. This type of integration between CRM and loyalty improves your responsiveness by allowing you to offer targeted offers in real time. You can use CRM data to personalize promotions based on customer purchasing behavior. customer, thus offering a tailored experience that increases their satisfaction and the chances of long-term retention.
Management of several establishments and collaborators
The multi-establishment functionality allows you to monitor the performance of each of your sites in real time. You can also manage your employees’ access by assigning them specific roles within the CRM, guaranteeing secure and structured management. Each employee can thus interact with the customer database in a manner adapted to their role, optimizing daily customer relationship management.
distributed across different areas, the Fidelatoo CRM offers you a practical solution for managing all of your loyalty actions . The multi-establishment functionality allows you to monitor the performance of each of your sites in real time. You can also manage your employees’ access by assigning them specific roles within the CRM, guaranteeing secure and structured management. Each employee can thus interact with the customer database in a manner adapted to their role, optimizing daily customer relationship management.
Sending Push Notifications via the mobile application
Send personalized messages directly to your customers’ smartphone or smartwatch to inform them of promotions, new products or special events. Using the data collected by CRM, you can personalize notifications to be relevant and engaging. It is an effective method for strengthening customer engagement while increasing visit frequency and sales.
regular and effective communication with your customers. This allows you to remain present in their daily lives to encourage in-store visits and encourage your customers to take advantage of a limited time promotional offer Send personalized messages directly to your customers’ smartphone or smartwatch to inform them of promotions, new products or special events. Using the data collected by CRM, you can personalize notifications to be relevant and engaging. It is an effective method for strengthening customer engagement while increasing visit frequency and sales.
More than 4,000 establishments already offer their loyalty program on Fidelatoo
